Complaints Escalation Process

In the spirit of promoting the highest level of professional and ethical conduct, Medshield Medical Scheme is committed to a complaints management approach that treats our members fairly

Lodge A Complaint

Email

complaints@medshield-fbexata3e3eyhkfx.southafricanorth-01.azurewebsites.net | The complaint will be managed in line with the complaints escalation procedure in order to ensure a fair and timeous resolution.

POqueries@medshield-fbexata3e3eyhkfx.southafricanorth-01.azurewebsites.net | The escalated appeal or dispute will be managed in line with the PO complaints escalation procedure in order to ensure a fair and timeous resolution.